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Events Calendar

EVENTS ON October 18, 2017

[Show all events in October]

1:30 PM - 4:30 PM

NUTC Industry Workshop: "Making the Customer Happy: Innovation & Best Practices"

 Northwestern University Transportation Center presents:

INDUSTRY TECHNICAL WORKSHOP [FALL 2017]


MAKING THE CUSTOMER HAPPY: INNOVATION &; BEST PRACTICES

Northwestern University Transportation Center (NUTC) and Center for the Commercialization of Innovative Transportation Technology (CCITT) are co-hosting the Fall 2017 Industry Workshop—Making the Customer Happy: Innovation &; Best Practices—on October 18th, to examine and investigate innovations and best practices in customer service, customer experience and customer loyalty in travel and transportation. Speakers from Northwestern University and the industry will engage the audience through case study presentations and a panel discussion.


EVENT CO-CHAIRS:

Hani S. Mahmassani
William A. Patterson Distinguished Professor of Transportation; Director, NUTC

Breton Johnson
Associate Director, NUTC; Director, CCITT


ABOUT NUTC:

Northwestern University Transportation Center (NUTC) is one of the world's leading interdisciplinary education and research institutions, serving industry, government and the public sectors. Founded in 1954 to generate substantive and enduring contributions for the better movement of materials, people, energy, and information, NUTC stands at the forefront of transportation research and education. NUTC brings together academic researchers, students and business affiliates in a joint open exploration of transportation and supply chain operations. NUTC aims to influence national and international transportation policy, management and technological developments, with the goal of making transportation and supply chain operations more productive, efficient, safe, secure, environmentally friendly and socially beneficial.


ABOUT CCITT:

Center for the Commercialization of Innovative Transportation Technology (CCITT) fosters the implementation of innovative technologies for all modes of surface transportation, including but not limited to railways, mass transit, highways and waterways.

 

WORKSHOP SPEAKERS:

Frank Bush
Lead Consultant - Teradata

Tom Collinger
Associate Professor &; Executive Director, Medill IMC Spiegel Digital &; Database
Research Center - Northwestern

Walter Herbst
Charles Deering McCormick Distinguished Clinical Professor; Clinical Professor of Mechanical Engineering; Director, Master of Product Development Program
- Northwestern

Bret Johnson
Associate Director - NUTC

Julius Jung
Entrepreneur &; Consultant

Hani Mahmassani
Director - NUTC

Jodi Navta
Chief Marketing Officer - Coyote Logistics, A UPS Company

Jarvis Schultz
Associate Director, MS in Robotics; Assistant Professor of Instruction,
Department of Mechanical Engineering - Northwestern

Thomas O'Toole
Clinical Professor, Marketing; Senior Fellow, Kellogg School of Management
- Northwestern

 

 

 

 

WORKSHOP AGENDA:

1:30 PM    WELCOME
Hani Mahmassani - Director, NUTC


1:35 PM    OPENING REMARKS
Frank Bush - Analytic Business Consulting Practice Director, Travel &; Transportation, Teradata


1:45 PM    SESSION 1

Owning The End-To-End Customer Experience with Internet-of-Things (IOT)
Julius Jung - Managing Director, FeedbackNow USA

There's a customer engagement eco system. Does it inform you today?
Tom Collinger - Associate Professor &; Executive Director, Medill IMC Spiegel Digital &; Database Research Center, Northwestern

The digital transformation of customer experience in the travel industry
Thomas O'Toole - Clinical Professor of Marketing, Senior Fellow, Kellogg School of Management, Northwestern


3:00 PM    NETWORKING BREAK


3:20 PM    SESSION 2

Aspirational Design Drives Consumption
Walter Herbst - Charles Deering McCormick Distinguished Clinical Professor; Director, Master of Product Development Program, Northwestern

Customer, I Hear You! Do You Hear Me?
Jodi Navta - Chief Marketing Officer, Coyote Logistics, A UPS Company


4:00 PM    PANEL DISCUSSION

 

Contact Info: Diana Marek

Location: James L Allen Center 2169 Campus Drive McCormick Auditorium Evanston IL 60208

Event URL: http://www.transportation.northwestern.edu/

7:30 PM - 9:00 PM

NUTC Leon Moses Lecture: "Outlook for the US Economy: Is this as good as it gets?" - Martin Eichenbaum, Northwestern

Northwestern University Transportation Center presents:

THE 2017 LEON N. MOSES TRANSPORTATION LECTURE:

"Outlook for the US Economy: Is this as good as it gets?"

Martin Eichenbaum

Charles Moskos Professor Of Economics, Northwestern
Co-Director, Center For International Macroeconomics

 

**REGISTRATION REQUIRED**

 

ABOUT FEATURED SPEAKER

Martin Eichenbaum is the Charles Moskos Professor of economics at Northwestern University and the co-director of the Center for International Economics at Northwestern University. He has been at Northwestern University since 1988. He has also taught at the University of Chicago and the Wharton School, University of Pennsylvania.

Eichenbaum earned his PhD in economics from the University of Minnesota. He served as the co-editor of the American Economic Review from 2011-2015 and is currently the co-editor of the NBER Macro Annual. He is a fellow of the American Academy of Arts and Sciences, a fellow of the Econometric Society, and a Research Associate of the National Bureau of Economic Research. He is currently a consultant to the Federal Reserve Banks of Atlanta and San Francisco. In addition he serves on the advisory council of the Global Markets Institute at, Goldman Sachs and the academic advisory council of the Federal Reserve Bank of Chicago. Finally, he is on the Board of Directors of the Bank of Montreal.

 

ABOUT LEON N. MOSES

Leon N. Moses started at Northwestern University in 1959 as an Associate Professor of Economics. In 1993, he was appointed the Robert E. and Emily King Professor of Business Institutions, after serving as Professor of Economics with a joint appointment to the Northwestern University Transportation Center (NUTC) since 1963. Moses retired as an Emeritus Professor in 2005. His work focused primarily on the economics of firm location and the critical roles of transport and transportation costs.

In his earlier years, Moses served in the armed forces and was discharged in 1945. He started at Ohio State University majoring in agriculture, but later switched to economics and graduated in 1947 with honors. He further pursued economics at Harvard University where he earned an MA in 1950 and PhD in 1955. After receiving his doctorate, Moses became an Assistant Professor at Harvard.

At Northwestern, Moses served as Chair of the Economics Department, and held a joint appointment at the J. L. Kellogg School of Management. Over the years, he reportedly served on nearly every university committee available.

At NUTC, Moses held a number of positions, including Director of Research and Director of Education. From 1976 to 1980, he served as NUTC's Director. Under the leadership of Moses, NUTC gained national recognition particularly for conferences focused on transportation deregulation prospects.

Leon N. Moses passed away on Saturday, October 12, 2013 at the age of 88.

 

Contact Info: Diana Marek

Location: James L Allen Center 2169 Campus Drive McCormick Foundation Auditorium Evanston IL 60208

Event URL: http://www.transportation.northwestern.edu/