Improving the Customer Experience in Travel and Transportation Using Information Technology

Workshop Executive Summary

Workshop Flyer (With Speaker Bios)pdf

Time

Event

Panel 1 - Passenger Experience

2:00 - 2:20 pm

High Definition Customer Service

Mr. Peeter Kivestu, Director, Industry Marketing & Solutions for Travel, Transportation & Government, Teradata

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2:20 - 2:40 pm

Social Media and Improving the Air Traveler Experience

Mr. Perry Cantarutti, Senior Vice President - Europe, Middle East and Africa, Delta Air Lines

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2:40 - 3:00 pm

Urban Pulse – Enhancing the Customer Experience

Mr. Richard Alexander, Vice President for Business Development, Veolia Transportation

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3:00 - 3:10 pm

Panel 1 Discussion - Q & A

3:10 - 3:30 pm

Break

Panel 2 - Freight Experience

3:30 - 3:50 pm

SafeStack – Reducing Damage and Claims

Mr. Gary Smith, Director, Marketing, Con-way Freight

3:50 - 4:10 pm

The Collision of Social Media and the Global Supply Chain

Mr. David Adams, CIO and EVP Operations, GTNexus

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4:10 - 4:30 pm

From Architecture to Action: A Service Quality Journey

Dr. Mark Cooper, Technical Fellow in the Decision Support Systems, FedEx Services

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4:30 - 4:40 pm

Panel 2 Discussion - Q & A