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MAKING THE CUSTOMER HAPPY: INNOVATION & BEST PRACTICES

WHEN: WEDNESDAY, OCT. 18, 2017  [1:30pm]

WHERE: James Allen Center - McCormick Auditorium

WORKSHOP PROGRAM


EVENT CO-CHAIRS:
Hani S. Mahmassani - William A. Patterson Distinguished Professor of Transportation & Director, NUTC
Breton Johnson - Associate Director, NUTC & Director, CCITT

AGENDA AND PRESENTATIONS

1:30 – 1:35 pm – Welcome

Hani Mahmassani, Director, Northwestern University Transportation Center

1:35 - 1:45 pm – Opening Remarks

Frank Bush, Analytic Business Consulting Practice Director, Travel & Transportation, Teradata

1:45 - 3:00 pm – Speakers - Session 1

Owning The End-To-End Customer Experience with Internet-of-Things (IOT) [PDF]

There’s a customer engagement eco system. Does it inform you today?  [PDF]

The digital transformation of customer experience in the travel industry [PDF]

3:00 – 3:20 pm – Networking Break

3:20 - 4:00 pm – Speakers - Session 2

Aspirational Design Drives Consumption [PDF]

Customer, I Hear You! Do You Hear Me? [PDF]

4:00 - 4:45 pm – Panel Discussion Back to top