Move Management Consultant - Sirva

Division: Sirva
Location: Westmont, il
Travel Involved: Not Specified
Job Type: Full Time
Education: Bachelors Degree or Equivalent
Category: Moving Services
Compensation: Not Specified

Description:
The Move Management Consultant will act as the transferring employee's main point of contact for all HHG related issues. Along with explaining the moving process, answering any questions and handling any issues, the Move Management Consultant is responsible for:
1) Receiving the authorization
2) Selecting the "best" agent
3) Assigning/ordering the move with the correct agent
4) Recording all information in correct systems
5) Managing the cost controls on the exception process.
6) Performing "Quality Service" calls at scheduled points in the process
7) Serving as the main point of contact for transferee
8) Serving as the main point of contact for agents
9) Serving as the main point of contact for operations
10) Serving as the main point of contact for claims

Essential Functions/Responsibilities

90% File workload (bullets 1-10 above).

10% Work with Senior Move Management Consultant to identify

Requirements:
Bachelors Degree preferred
Domestic Household Goods background preferred
Excellent customer relations, communications and problem solving skills

Contact:
Alissa Ritter
Corporate Recruiter
SIRVA, Inc.

Alissa.Ritter@SIRVA.com
FAX: 630-570-3164